Privacy Policy

Overview

Story Bind ("we," "us," or "our") helps families preserve journals, letters, photos, and other memories, and turn them into stories, narrations, and interactive experiences.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. By using Story Bind, you agree to this policy.

Effective date: July 24, 2026

Information we collect

Account information. When you sign in with Google or Apple, we receive your account identifier and email address from your identity provider. We use this to create and secure your account.

Content you upload. You may upload or enter family documents, photos, transcripts, ancestor profiles, chat messages, audio recordings, and other materials ("Your Content"). Your Content may include information about you and other people, including deceased relatives.

Generated content. We store AI-generated stories, narrations, illustrations, chat responses, and related metadata created from Your Content.

Voice clone data. If you create a cloned voice for an ancestor, we store the audio samples you provide, consent records, and the resulting voice profile used for narration.

Subscription and billing data. Purchases are processed by Apple, Google, and RevenueCat. We receive subscription status, product identifiers, and renewal dates — not your full payment card number.

Notifications. If you enable push notifications, we store a device token and your notification preferences so we can send weekly memory reminders.

Usage and support data. We may log basic operational data such as error messages, feature usage needed to enforce plan limits, and support correspondence if you contact us.

Local device data. The app may cache files on your device for offline access and performance. On web, your browser may store similar data.

How we use information

We use your information to provide and improve Story Bind, including:

• Authenticate you and maintain your account.
• Store, organize, transcribe, and search Your Content.
• Generate stories, chat responses, narrations, illustrations, and voice clones.
• Deliver family sharing and household features you choose to use.
• Process subscriptions and enforce plan limits.
• Send optional push notifications you opt into.
• Respond to support requests and protect against abuse or fraud.

We do not sell your personal information. We do not use Your Content to train public AI models.

AI and automated processing

Story Bind uses third-party AI services to process Your Content. Depending on the feature you use, Your Content may be sent to providers such as OpenAI (text generation, chat, and preset narration), ElevenLabs (voice cloning and cloned narration), Google Cloud Vision (document transcription), and image generation providers for story illustrations.

AI outputs may be inaccurate or incomplete. You are responsible for reviewing generated content before sharing it, especially when it refers to living people.

Voice cloning requires your explicit confirmation that you have the right and consent to use the supplied audio.

How we share information

Service providers. We share data with vendors that help us run Story Bind, including Supabase (database and file storage), Firebase / Google (authentication and push notifications), RevenueCat (subscription management), and the AI providers listed above. These providers process data on our behalf under contractual obligations.

Family sharing you control. If you invite others to a shared ancestor or family plan, Your Content you choose to share becomes visible to members of that household according to in-app settings.

Legal and safety. We may disclose information if required by law, to protect rights and safety, or to respond to valid legal requests.

Business transfers. If we are involved in a merger, acquisition, or sale of assets, your information may transfer as part of that transaction.

Data retention and deletion

We retain your account and content for as long as your account is active or as needed to provide the service.

You can delete your account at any time from Account → Delete my account. This permanently removes your ancestors, documents, stories, billing profile, uploaded files, and related cloud data, subject to limited backup retention described below.

Active App Store or Google Play subscriptions must be cancelled separately in your device account settings.

We may retain minimal records for a short period where needed for legal compliance, fraud prevention, billing reconciliation, or secure deletion from backups.

Security

We use industry-standard measures to protect your data, including encrypted connections, access controls, and cloud infrastructure designed for secure storage.

No method of transmission or storage is completely secure. Please use a strong sign-in method and keep your device secure.

Your choices and rights

Access and correction. You can view much of your account information in the app. Contact us to request access to or correction of other personal data we hold.

Deletion. Use in-app account deletion or email us to request deletion.

Notifications. You can disable push notifications in the app or in your device settings.

Marketing. We do not send promotional email today. If that changes, you will be able to opt out.

Depending on where you live, you may have additional rights under laws such as GDPR, UK GDPR, or CCPA/CPRA — including rights to access, delete, correct, or port data, and to object to or restrict certain processing. Contact us to exercise these rights.

Children

Story Bind is intended for adults managing family archives. It is not directed to children under 13 (or the minimum age required in your country).

Stories and narrations may be created for children to enjoy, but accounts should be created and managed by a parent or guardian.

If you believe a child has provided us personal information without appropriate consent, contact us and we will take appropriate steps.

International users

We are based in the United States. If you use Story Bind from outside the U.S., your information may be processed in the U.S. and other countries where our service providers operate.

Where required, we rely on appropriate safeguards for international data transfers.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version in the app and at https://storybind.app/privacy. If changes are material, we will provide additional notice where required.

Contact us

Questions about this policy or your data? Email us at privacy@ancestral.ai.

Story Bind